Refund policy

Refund & Return Policy

At Nula, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

We offer a 60-day satisfaction guarantee on eligible Nula devices purchased directly from our website.

If you are not satisfied with your device, you may request a return within 60 days of delivery. To begin a return, please contact us via our website.

All returned devices must include all original accessories, packaging, and components.

For all non-device products, returns may be requested within 14 days of delivery, provided the items are:

Once your return has been received and inspected, we will notify you regarding approval of your refund.

For hygiene and safety reasons, the following items cannot be returned once opened, used, or unsealed:

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Please include:

We will review the issue and arrange a replacement, repair, or refund where appropriate.

Approved refunds will be issued to your original payment method.

Please allow:

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Customers are responsible for return shipping costs unless:

We recommend using a tracked shipping service when returning products.

Subscription orders may be cancelled, paused, or modified at any time before the next billing date through your customer account.

Orders that have already been processed or dispatched cannot be cancelled or refunded.

If you have any questions regarding returns or refunds, please contact us via our website

Business Name: Nula

We aim to respond to all enquiries within 1–2 business days.